Customer Experience · Case Study
90% Faster Processing. 90%+ Partner Adoption. What Happens When a Legacy Partner Platform Moves to the Cloud?
Millions of records were taking hours to process through a legacy MS Access system. Emvigo moved the operation to a cloud-based CX platform built for faster processing, broader access, and global partner growth.
Project Overview
The Partner Network Was Growing. The Legacy System Was Holding It Back.
A global channel services operation supporting distributors and resellers was relying on a dated MS Access application to process records, manage partner interactions, and communicate incentives and rewards. Processing millions of records could take four to six hours. The application itself had to be installed locally on individual machines.
The challenges were not only limited to speed. The legacy system could not provide the accessibility, data visualisation, electronic document workflows, or cloud scalability needed as partner operations expanded across markets.
Emvigo came in as a product and technology partner to modernise the existing CX operation into a cloud-based platform. The result replaced lengthy processing cycles with minutes, introduced browser-based access, and created a scalable foundation for partner engagement across 8+ countries.
Project At a Glance
Client
Industry
Emvigo’s Role
Technology Stack
- React
- Redux
- Fluent UI
- AWS Amplify
- Node.js
- Lambda
- CloudWatch
- Redshift
The Challenge
The Partner Ecosystem Was Scaling. The System Processing It Wasn't.
The operation had outgrown a locally installed MS Access application. Large-scale data processing was slow, and partner access was restricted by desktop installation. Critical workflows remained dependent on outdated interfaces and manual intervention.
Customer Perspective
- Partners had limited access to the platform because the application required local installation rather than browser-based access.
- Incentive and reward information was harder to access through an outdated user experience.
- Document workflows required an easier route to review and electronically sign agreements.
- Partners lacked a modern, accessible experience designed around their day-to-day interactions.
Business & Operational Problems
- Processing millions of records took 4–6 hours per session, creating a major operational bottleneck.
- The legacy architecture could not support the required cloud-based data processing and visualisation capabilities.
- An outdated MS Access interface limited usability and created friction for a growing partner network.
- Manual and fragmented workflows made it harder to scale partner operations efficiently across markets.
Running partner operations on legacy systems that slow processing, restrict access, and limit growth?
Emvigo builds cloud platforms that modernise complex business workflows without losing operational control.
Product Strategy
Emvigo's Strategic Role: Modernising the Operation Without Repeating Its Legacy Constraints
Emvigo approached the project as a cloud transformation rather than a simple interface replacement. The priority was to move data-heavy processing into scalable AWS services while creating a more accessible partner experience around it.
The architecture separated data processing, authentication, visualisation, and document workflows into dedicated services. This removed the constraints of the original desktop-based system while creating room for future expansion.
The goal wasn’t simply to make the existing process faster. It was to build an operating foundation that could support more partners, more data, and more markets without recreating the same bottlenecks.
— Emvigo Engineering Team
01
Cloud-First Data Processing
Large datasets processed through AWS services, replacing lengthy desktop-based processing cycles with a scalable cloud workflow.
02
Partner Access Without Desktop Constraints
Browser-based access removed the dependency on locally installed software and made the platform available across devices.
03
Data Visibility as an Operational Tool
QuickSight and Athena enabled stronger data exploration and visualisation, turning large datasets into usable operational insight.
04
Secure Partner & User Management
AWS Cognito provided controlled authentication and authorisation, supporting secure access as the partner network expanded.
05
Workflow Automation at Scale
Core data and document processes were automated to reduce manual intervention and create a more consistent partner experience.
Our Solution
One Cloud Platform. Faster Data. Better Partner Access. Connected Workflows.
Emvigo transformed the legacy CX operation into a modern cloud-based platform. It combines scalable data processing, secure access, analytics, modernised user experience, and electronic document workflows within one connected ecosystem.
The platform centralises key partner operations, including sales data processing, incentive discovery, purchasing, activation, plan management, SKU eligibility, reporting, and document workflows.
AWS-Powered Data Processing
AWS Glue ETL processes large datasets before Amazon Redshift stores them at scale. Amazon Athena enables interactive querying across regions, reducing the processing constraints of the previous MS Access environment.
Cloud-Based Partner Access
The legacy desktop dependency was replaced with a web-based experience accessible from different devices. Partners could interact with the platform without installing software locally.
Data Visualisation & Reporting
Amazon QuickSight and Athena provide stronger visibility into operational data, supporting faster analysis and more informed reporting across the partner ecosystem.
Secure Authentication & Access
AWS Cognito manages authentication, authorisation, and user management, creating a controlled access layer for the expanding partner network.
Modernised CX Interface
The outdated MS Access interface was replaced with a modern, intuitive experience aligned with the brand. This reduced friction and gave partners a more usable digital touchpoint.
Integrated Electronic Signatures
DocuSign was integrated to support electronic document review and signing without requiring partner activation emails or exposing the client's references in communications.
Business Outcomes
90% Faster Processing. 90%+ Partner Adoption. 8+ Countries Supported.
90% Reduction in Processing Time
The cloud-based architecture reduced processing time from 4–6 hours to minutes, removing a major operational bottleneck from high-volume data workflows.
90%+ Partner Adoption
Close to 100 partners have been onboarded, with adoption exceeding 90% across the partner network.
200,000+ SKUs Managed
The platform supports a large product catalogue while processing more than 2GB of data daily across its operations.
Operations Across 8+ Countries
The cloud architecture provides a scalable foundation for international partner operations without the access limitations of the previous desktop-based system.
Achievement Unlocked: Results Like These
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