ERP Solutions

ERP is an industry acronym for Enterprise Resource Planning. Broadly speaking, ERP refers to automation and integration of a company's core business to help them focus on effectiveness & simplified success.

We often get asked by prospects (and potential employees) to define ERP. The Information Technology industry is renowned for its adoption of acronyms, which are often widely used, but not fully understood. The term 'ERP' itself is not self-explanatory and refers to the business software that has been designed to record and manage your enterprise data.

A true Enterprise Resource Planning (ERP) system integrates both internal and external information flows used by the organization within a single, comprehensive solution. An ERP solution incorporates the practical systems used by organizations to manage the basic commercial functions of their business, such as: planning, inventory/materials management, purchasing, manufacturing, finance, accounting, human resources, marketing and sales, services etc. ERP systems can drive huge improvements in the effectiveness of any organisation by:

Benefits of ERP for your Business


Emvigo ERP is a complete solution for your enterprise. It is a robust platform built on Java J2EE with Service Oriented and REST Architecture. Emvigo ERP is compatible with all major databases, including MySQL, PostgreSQL, Oracle, and SQL Server. There is support for XML RPC, SOAP, and SyncML integration protocols. It incorporates the Apache Tomcat and Geronimo servers and supports Java 6. It has SSL support, OWASP, and encryption of sensitive data for security. Emvigo ERP integrates with POS, Outlook, and mobile services with handler based on Jason. It also integrates with affiliates such as eBay, Google base, Google check out, and Amazon.

Emvigo ERP integrates all elements of your business into one system and gives you the ultimate power. Emvigo ERP is like having a bird’s eye view over your business. If your business is powered by EMVIGO ERP, you no longer miss any clients due to the lack of attention of your sales team, you can gain a deeper financial insight across the enterprise, you can control the manpower of your organization within a few mouse clicks, you can change the managerial structure or even organization structure with in few minutes, you can gain access to the all happenings of each department of your organization.

  • Complete visibility into all the important processes, across various departments of an organization (especially for senior management personnel).
  • Automatic and coherent workflow from one department/function to another, to ensure a smooth transition and quicker completion of processes. This also ensures that all the inter-departmental activities are properly tracked and none of them is ‘missed out’.
  • A unified and single reporting system to analyze the statistics/status etc. in real-time, across all functions/departments.
  • Since same (ERP) software is now used across all departments, individual departments having to buy and maintain their own software systems is no longer necessary.
  • ERP systems can provide Business Intelligence functionalities, that can give overall insights on business processes and identify potential areas of problems/improvements.
  • Since ERP is a modular software system, its possible to implement either a few modules (or) many modules based on the requirements of an organization. If more modules implemented, the integration between various departments may be better.
  • assisting you in defining your business processes and ensuring they are complied with throughout the supply chain;
  • protecting your critical business data through well-defined roles and security access
  • enabling you to plan your work load based on existing orders and forecasts
  • providing you with the tools to give a high level of service to your customers
  • translating your data into decision making information
  • Since a Database system is implemented on the backend to store all the information required by the ERP system, it enables centralized storage/back-up of all enterprise data.
  • ERP systems are more secure as centralized security policies can be applied to them. All the transactions happening via the ERP systems can be tracked.
  • ERP systems are especially helpful for managing globally dispersed enterprise companies, better.

  Some of the Emvigo ERP Modules

  Financial Management and Accounting

This module provides a professional industry standard financial and accounting system for the entire organization.

  • Support s multiple organizations with unlimited hierarchy of accounts
  • Manage accounts receivables (AR) and accounts payables (AP), including invoices, payments, statements, and aging
  • Fully integrated with orders, inventory, purchasing, and manufacturing
  • Scheduled transactions postings
  • Recurring invoices
  • Ability to segment financial results using "tags" for divisions, departments, product lines, and activities
  • Budgeting and encumbrance reporting
  • Ordering and invoicing of services
  • Reconciliation reports

  Emvigo(CRM)

EMVIGO CRM covers all aspects of customer management. Customer data, services, quotes, orders, sales, marketing, and analytics can be efficiently managed using EMVIGO CRM.

Modules

Customer Information
  • Comprehensive information on customers and contacts
    • Purchase history
    • Wish list
    • Customer footfalls & website visits
    • Loyalty points and rewards program management
  • Customizable contact and address list
  • Centralized customer database
  • Quick customer search system
  • Password recovery over phone
  • Event Centric Mail Management (Auto Mail)
    • Send personalized mail to customers on special occasions such as birthdays, wedding, and festivals.
  • Dashboards with flexible visibility
Marketing
  • Campaign Creation
    • Easily create campaigns for promotion
    • Add particular contacts to marketing campaigns
    • Search for targeted marketing leads based on previous marketing campaigns, purchase history, job role, company, Job title, and previous event attendance.
    • Track, view and analyze campaign.
    • Quickly access the sales generated for each campaign to assess ROI
  • Contact List Management
    • Easily import contacts from database
    • Quick search system to get customer information fast
    • Easily search contacts by contact type
  • Template Management
    • Easily import template from database
    • Set auto e-mail template
  • Tracking Codes
    • Track codes by orders
    • Track codes by number of visits
    • Track using different types of codes
  • Dashboard integration
    • Track all activities through graphs
Customer Care
  • Co Track information on:
    • Customer service
    • Technical support and customer complaints
  • Integrate your service and support emails with customers cases
  • Automatically assigns a unique ticket number for every customer case
    • Track with status with request ID or request name
  • Set a due date with CRM dashboard integration
  • Query Handling
  • Hold a chronological record of all correspondence
Orders
  • Create new orders from phone or email orders
  • Quotes, order entry, and order prioritization
  • Track order status
  • Handle queries on orders of customers
  • Create return orders from customers and monitor status
  • Dashboards with full integration
    • View recent activities in one shot
Customer Analytics
  • Monitor information such as URL, time, user id of users who are logged in
  • Foot fall analysis
  • Browser-based email with integration to email server
  • Customer Visits
    • Easily search visit list
    • Track the URL and web applications of the visitors
  • Dashboard
Sales Force Automaton
  • E-mail Integration
    • Creates new contacts automatically when you receive an email from a new contact
    • Automatically receive new emails from contacted customers
    • Create filters for incoming email messages
    • Support for unlimited number of email accounts
    • Automatically record incoming and outgoing emails
  • Automate sales process from lead gathering to conversion
    • Easily import leads from database
    • Quick create leads
  • Easily create contacts and accounts
    • Transfer contacts to roles
    • Fully customizable accounts
    • Quick create contacts and accounts
  • Manage Sales team
    • Role based login with customizable fields
  • Manage sales opportunities
    • Quick create opportunities to potential leads or accounts
    • E-mail integration with opportunities
  • Share calendar and tasks with the entire team
    • View calendar information by month and week
    • Quick add a calendar item for the current day
    • Customizable calendar
    • Set a subject, reminder, and detailed notes on appointments
  • Share and manage documents
    • Customized access for importing documents
    • Quick import from database
  • Create sales visibility with forecasts
  • Event Centric Mail Management (Auto Mail)
  • Dashboard

  Human Resources Management and Payroll

This module enables management of all aspects of human resources.Features include:

  • Setting organizational hierarchy
  • Handling employee Information such as resumes, qualification, skills, and pay package
  • Leave Management
  • Recruitment
  • Training
  • Payroll management

  Emvigo(SCM)

Emvigo SCM provides the linkages and control you need across your supply chain. All activities and tasks associated with warehousing, suppliers, procurement, inventory, orders, logistics, delivery, forecasting, and return can be managed in an integrated manner with Emvigo SCM.

Modules

Warehouse Management
  • Inbound/Outbound operations
  • Bonded goods handling
  • Warehouse invoicing
  • RF enablement
  • Configurable and put away strategies
  • Assembly, kitting and stock transfers
  • Wave and order picking
  • Cross docking, packing, and shipping
  • Transport planning
  • On demand replenishments
Supplier Management
  • Supplier relationship management
  • Supplier agreements
  • Purchase ledger integration
  • Stock influencers
  • Reporting
  • Alerts
Procurement/ Purchasing
  • Inventory viewer
  • Requisitioning
  • Invoice matching
  • Proposals
  • Purchase processing
Inventory Management
  • Inventory profitability analysis
  • Support for non-serialized Items
  • Inventory commitment
  • Barcode printing
  • Lot tracking
  • Price protection
  • Items upgrade
  • Support for matrix items and item images
  • Audit trail for inventory adjustments
  • Stock/Inventory transfer
Order Management
  • Order processing
  • Credit card processing
  • Returns and exchanges
  • Drop shipping
  • Order fulfillment
  • Order status updates
Transport Management
  • Visibility
  • User configurable reports
  • Events tracking
  • Electronic data processing
  • Document generation for waybill, and packing list
  • Access to proof of delivery details--including date, time, and person who received shipment
  • Delivery details for products as well as equipment when applicable
  • Exceptions, discrepancies, and disputes
  • Link to freight bill pay and audit systems
Forecasting and Planning
  • Historical model
  • Transitional model
  • Promotional model
  • Forecast adjustments
  • Campaign planning
  • Metrics planning
  • Distribution groups
  • Product mix
  • Response curves
  • Catalogue and page analysis
  • Modification log
Return Management
  • Track returns
  • Handle repairs, replacements, and returns
  • Root cause analysis

Emvigo Point of Sale (Web POS and mPOS)


EMVIGO POS is a crucial component of a retail enterprise. It can cater to flexible requirements, from a small store to large store chains. EMVIGO POS is not just a sales terminal, it a flexible system that connects to your retail enterprise. It can capture sales and customers related information, store this information in a local database and also connect to the enterprise database, thus providing real time information needed for effective decision making.

Administration features
  • A searchable full audit trail of the store's sale history is enabled by the electronic journal
  • Can enroll new customers into loyalty programs for campaigns/CRM purposes
  • An employee database that supports attendance, labor scheduling, and time can be maintained
  • Ensures smooth functioning of day to day tasks between headquarters and stores
  • Generates pertinent and effective reports relating to profitability, sales, and stock
  • Interfaces with multi-order points like cell phone, kiosks and web
  • Is capable of printing vast variety of reports that enables smooth cash management
  • Items such as edge shelf labels, applicable tax rates, prices, and tender types are updated
  • Registries for items such as bridal and baby gifts. Events by dates, names, items, and price are supported
  • Set up authorization levels and usage security to manage different stakeholders and groups. You control the roles they play in the system
  • Shipment packages with online integration with shipment companies like DHL, FedEx, Royal Mail, UPS and USPS can be tracked
  • Special offers, such as promotions and percentage discounts can be launched
  • The GUI, which is browser-based, enables back-office users manage every aspect of the store. This enables ease of use and reduces training costs.
  • The price check system, which is fully integrated, allows reporting on management of promotional messages displayed to customers and system usage. This helps improve customer service
  • You can set up associations between ecommerce stores, retail stores, and warehouses. You can synchronize intervals between warehouses, ecommerce stores, and retail stores. With this, you can see a real-time synchronization between these different business channels and set up preset stock replenishment levels
  • Your business can set up payment gateways like ccAvenue, PayU, Bill Desk, Paypal, and any other custom payment gateway that has inbuilt 3D Secure support
POS –Terminal features
  • Can handle different kinds of payment methods, such as credit card, cheque, cash, voucher, or gift cheque
  • Can integrate with third-party processors, such as stored value cards, and smart cards
  • Can manage advance sale, cash, and credit
  • Indicative sale, like consumer specific promotion or up-sell prompting, can be done
  • Its Electronic Fund Transfer (EFT) interface aids third-party integration
  • EMVIGO POS supports internationalization. A number of languages and currency options that can be comfortably swapped are available for the user/cashier
  • Offers a host of flexible sales functions, such as sale by item
  • Accepts all popular modes of online payment
  • Offers support for US taxation
  • PLU, the number assigned to a product that is not bar-coded, is supported
  • When server action is restored, offline transactions are automatically recorded and updated
  • Returns/Exchange, Refunds and Deliver Slip can be tracked
  • Sales can be reviewed through a web browser interface
  • Store is completely automated, because of which super fast checkouts are ensured, and human errors reduced
  • Supports currency and drawer management
  • Targeted sales goals can be set. Every step towards achieving these goals can be tracked online, resulting in high motivation levels among sales personnel
  • The Hold and Retrieve Options under Suspend/Retrieve functions, by which an employee can return to a transaction later, is enabled
  • The print management system gives out clean receipts and can void transactions when required
  • Use of gift certificates is supported
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